Panchamrit
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At PanchAmrit Herbs, we strive to offer authentic, high-quality herbal products and a transparent shopping experience. Please review our Refund & Returns Policy below. By placing an order with us, you agree to the terms outlined here.
Products may be returned within 0–7 days of delivery, depending on the item. The exact return period will be displayed on each product’s page.
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Eligible for return only if the product is:
Unused, unopened, and in its original packaging
Not tampered, disfigured, or missing seals
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The following items cannot be returned:
Opened, used, or tampered products
Items marked “Non-Returnable” on the product page
Products missing accessories, freebies, or packaging
Issues arising from misuse or damage post-delivery
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To request a return:
Go to “My Orders” in your account.
Select the order and click “RETURN”.
Choose the item(s) and provide a return reason.
Submit your return request.
You’ll receive approval within 24–48 hours, along with return instructions.
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Return shipping is generally non-refundable, unless the product is defective or incorrect.
Please follow the packing instructions and ship to the provided return address.
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Approved refunds are first credited to your website/app wallet within 1 business day of product verification.
To transfer to your bank, email your account details, and funds will be sent within 2–3 business days.
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For customer-initiated cancellations before shipment, refunds are processed within 3–4 business days; if cancelled by the company, within 2 days.
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If a mix of returnable and non-returnable items is sent together, non-returnable items will be excluded—refunds will only apply to eligible items.
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If you receive the wrong item, or the product is defective:
Ship the entire order back.
Courier charges will be refunded.
You'll receive the correct product without any additional shipping cost.
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We reserve the right to cancel orders or reverse refunds suspected of fraudulent or abusive behavior.
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While our herbal products do not carry a traditional warranty, we ensure coverage for:
Packaging defects
Discrepancies between website images and actual products
Price mismatches at delivery
Issues with vendor-based shipping or fulfillment may be claimed through our vendor warranty, ensuring your order’s safe arrival.
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Any disputes arising from orders or this policy will be governed under the laws of Bareilly, Uttar Pradesh, India.
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Our herbal products are not accompanied by a traditional warranty as individual responses to herbal remedies can vary. Certain supplements may interact with medications—please consult your healthcare provider before use.
| Return Scenario | Eligibility | Shipping Cost | Refund Timelines |
|---|---|---|---|
| Unopened for return | Yes (within 0–7 days) | Customer’s expense | Wallet: 1 day, Bank: 2–3 days |
| Defective or Wrong Product | Yes | Company covers | Wallet: 1 day, Reship sent |
| Non-returnable item | No | N/A | Not eligible |
| Order cancellation before ship | Yes | N/A | 3–4 business days |
| Cancellation by company | Yes | N/A | 2 business days |
| Fraudulent activity | No refund | N/A | Subject to reversal |
